Privacy Policy

We use the information we collect to provide, maintain, and improve our Service, manage your account, process payments, diagnose technical issues, detect and prevent fraud, and comply with legal obligations.

We do NOT sell, trade, or rent your personal information to third parties for marketing purposes. We may share information with trusted service providers who assist us in payment processing, cloud infrastructure, and customer support.

We implement industry-standard security measures including SSL/TLS encryption for all data transmission, strict access controls, secure data centers, and regular security audits.

We retain your information for as long as your account is active and for 30 days after account deletion. Payment records are retained for 7 years as required by financial regulations.

You have the right to access, correct, delete, and port your personal data. You can exercise these rights by contacting us at [email protected].

We use essential cookies for authentication and session management. Performance and functionality cookies help us improve our website. We do not use tracking cookies to monitor your viewing habits.

For users in the European Economic Area, we process your personal data in accordance with the GDPR. You have the right to lodge a complaint with your local data protection authority.

If you have questions about this Privacy Policy, contact us at: Email: [email protected] WhatsApp: +966 598 920771 Address: Riyadh, Saudi Arabia

AltusTV serves customers in more than 100 countries, so your information may be processed on servers located outside your country of residence, including in the Kingdom of Saudi Arabia where our company is based. Whenever we transfer personal data internationally, we apply appropriate safeguards: data is encrypted in transit using TLS, access is restricted to authorized personnel only, and third-party processors are bound by contractual data protection obligations. By using our Service, you acknowledge that your information may be transferred and processed in these locations as described in this policy.

Our Service is intended for adults aged 18 and older and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will delete the information promptly. Account holders are responsible for supervising the use of their credentials by minors in their household, including the use of any parental control features available on their devices.

If you are a California resident, you have additional rights under the California Consumer Privacy Act. You may request to know what categories of personal information we have collected about you, request deletion of your personal information, and opt out of any sale of personal information. To be clear: AltusTV does not sell personal information. We collect only your email address, order details, and basic technical data needed to operate the service. To exercise any CCPA right, email [email protected] with the subject "Privacy Request" and include the email address linked to your account. We will verify your identity and respond within 45 days.