How Can We Help You?

For optimal streaming, we recommend: 10 Mbps for HD quality (720p), 20 Mbps for Full HD quality (1080p), and 50 Mbps for 4K Ultra HD quality. A stable, consistent connection is more important than raw speed.

Buffering can be caused by several factors: 1) Slow internet speed - check your connection. 2) Server congestion - try changing to a different server. 3) Device performance - close background apps. 4) Wi-Fi interference - use a wired connection when possible.

Most IPTV apps allow you to adjust stream quality in settings. Look for options like "Video Quality" or "Resolution." Lower quality uses less bandwidth and reduces buffering. Our adaptive streaming automatically adjusts based on your connection.

We support a wide range of devices: Smart TVs (Samsung, LG, Sony, Philips), Android phones and tablets, iOS devices (iPhone, iPad), Amazon Fire Stick and Fire TV, MAG devices (250/254/256), Kodi, NVIDIA Shield, PC/Mac browsers, and more.

We accept Visa, Mastercard, American Express, PayPal, Bitcoin (BTC), USDT (TRC20), Ethereum (ETH), and bank transfers. All transactions are secure and encrypted.

Absolutely. We use industry-standard SSL encryption for all transactions. We do not store your complete credit card details on our servers. Our payment processing is handled by trusted payment gateways.

Yes, we offer a 7-day money-back guarantee. If you are not completely satisfied within the first 7 days, contact our support team for a full refund. No questions asked.

During checkout, you will find a "Coupon Code" field. Enter your valid code and click "Apply" to see your discount reflected in the total. Try codes: SAVE20, WELCOME10, or STREAM50.

No. AltusTV subscriptions do not auto-renew, so you will never be charged unexpectedly. When your plan expires, simply return to the shop and purchase a new subscription to continue watching without interruption.

Yes. Contact our support team via WhatsApp or email and tell us which plan you want to move to. If you upgrade, you only pay the price difference. Downgrades take effect at the end of your current billing period.

You can create an account during the checkout process. We only require your email address and a password. Your account allows you to manage subscriptions, view order history, and receive support.

Visit our login page and click "Forgot Password." Enter your registered email address and we will send you a password reset link. Follow the instructions in the email to create a new password.

Log in to your account and navigate to "Account Settings" or "Profile." Here you can update your email address, password, and contact preferences.

First, double-check for typos, including uppercase and lowercase letters. If the problem persists, use the password reset option or contact our 24/7 support team with your order ID and registered email. Never share your credentials with third parties, as that can lock your account for security reasons.

IPTV technology itself is completely legal. We provide the infrastructure and technology for internet television streaming. The responsibility lies with users to access content they have legal rights to view.

No, we maintain a strict no-logs policy. We do not track, store, or monitor what you watch. Your privacy is our top priority.

We implement industry-standard security measures including SSL/TLS encryption, secure data centers, regular security audits, and strict access controls. We never sell your data to third parties.

Never. We do not sell, rent, or share your personal information with advertisers or data brokers. The only third parties that ever touch your data are the payment processors needed to complete your purchase, and they are bound by strict contractual confidentiality obligations.

Yes. Email [email protected] from your registered address with the subject "Data Deletion Request" and we will permanently delete your account and personal data, keeping only the records we are legally required to retain for accounting purposes. Deletion is completed within 30 days.

Yes. Your subscription works anywhere in the world with an internet connection. Channel availability is the same abroad as at home. If a hotel or public network blocks streaming ports, switching to mobile data or contacting support for an alternative server address usually solves it.

AltusTV works on Smart TVs (Samsung, LG, Sony), Android phones, tablets and TV boxes, Amazon Fire Stick, iPhones and iPads, MAG devices, Windows and Mac computers, and Kodi. If your device can install an IPTV player app and reach the internet, it can run AltusTV.

Activation is effectively instant. As soon as your payment is confirmed, our system generates your credentials and emails them to you, usually within 5 minutes. If you paid by bank transfer, activation follows as soon as the transfer clears. Contact support with your order ID if 30 minutes pass without an email.